Ongoing Management Services


  1. Supervision and Management

    Provide the mandatory services to correctly supervise and manage the brand, ensuring the efficient operation of the facilities and optimizing the use of the facilities.

  2. Pricing Structures

    Recommend, establish and revise as appropriate the prices for all aspects of the brand operations, ensuring that the pricing strategy meets the business goals of the client.

  3. Repairs and Maintenance

    Maintain the premises in good condition and make recommendations for the necessary replacement, repair and renovation of the premises.
    This would incorporate a proper preventive maintenance procedure and the implementation of energy saving measures.
    Negotiate contracts with suppliers, contractors and other parties in connection with the operation of the brand to achieve the optimum conditions for the client.

  4. Risk Management

    Provide guidelines, procedures and systems to ensure that the brand is correctly looking after health and safety risks, hygiene and personal injury requirements, as well as security and crisis management issues.

  5. Capital Improvements

    Present to the client recommendations and proposals for the development of the facilities which would be appropriate for the brand growth, profitability and image.

  6. Publicity and Public Relations

    Responsibility for the promotion of the brand both internally to the residents and externally to the community to develop the awareness and the positioning of the brand. This would include newsletters, brochure, and advertising (where suitable) and publicity materials – all developed to enhance the brand identity

  7. Profit and Loss Analysis

    With this service we analyze your profit and loss statement, highlight areas of concern to target and offer solutions to reducing costs and increasing profits in any and all areas. Once we’ve determined the problems, we will then help you with the solutions

  8. Marketing Analysis

    With this program we assist you in determining the main and secondary markets for your property, and highlight ways to better reach and obtain these markets.


  1. Staff Recruitment

    Engage the personnel for the brand operation, varying the requirements based on the efficient and effective operation of the brand and Location.

    Determining the terms of employment, levels of remuneration, benefits and working conditions of personnel in line with industry standards and the financial budget for the brand.

  2. Training Programmes

    The development and implementation of training programmes geared towards staff retention, productivity and the implementation of new procedures.

    This would ensure individual growth and internal promotion aimed at the long-term development of superior human resources within the operation.

  3. Personnel Records

    Maintenance of personnel files and records for all personnel to ensure that conditions of employment are fulfilled in accordance with local legislation and codes of practice.

    Monitoring and appraising employee’s ability and performance in all aspects of their work.

  4. Interim Manager Services

    In the course of normal business, the higher layers of management may become indispensable even for short periods of time. And in the Hospitality and Retail industry today, industry best-practice may not allow for enough additional resources to cover necessary breaks in the yearly calendar such as annual leave. Emergencies such as bereavements or personal injury or sickness can devastate a business – particularly in extremely competitive markets and in remote locations.

  5. Physical Facility Reviews/Audits

    There are three aspects to physical assets or facility ‘hardware’;

    • Original design layout and space allocation, flow of traffic and selection of finishes
    • Maintenance of the hardware over time – including preventive maintenance
    • Expansion or remodeling requirements to respond to current market requirements

    Reviewing and analyzing these in the context of each other can produce a facilities road map that can help to keep the facilities current.
    Such an audit can also assist in avoiding sudden requirements for capital injections that can cripple the business. An assessment of capital replacement reserve status and additional funds to be set aside relieves pressure and anxiety on management – leaving the staff to focus on service delivery standards.

  6. Management Reviews/Audits

    To maintain high standards, it is often useful to have an independent review of current management practices. This ensures that industry benchmarks are being maintained but it can also be a way of introducing new contemporary ideas and policies etc. to a business.
    A planned and assisted Management Review is a constructive way for the management team to self-evaluate and set short-term and medium-term goals – for their department and for themselves personally.

    This should be a two-way procedure where the management staff also makes known their expectations from the employer and for their career.

    Another alternative is to engage a ‘unidentified shopper’ to experience and study the facilities and services on hand and produce a report and plan for remedial action together with targets and milestones on a timetable.

  7. Systems & Standards Reviews

    Whereas the bricks and mortar, fixtures fittings and equipment of a leisure facility are very important in allowing the best facilities and services to be consistently delivered to the user, the ‘hardware’ only goes so far. The systems and standards, policies and standard operating procedures, can differentiate two facilities with the same hardware. The ‘firmware’ can be altered and improved with very little or no investment or capital expenditure. And yet the difference perceived by the user can be remarkable.

  8. Staff Audit and Appraisals

    In the same way that the ‘hardware’ and “firmware’ play their relative part in the service delivery process, the ‘software’ investment is not only the most crucial – it is by far the most difficult to get right – particularly in countries where the standards of hospitality are not so mature.

Study Report

RH team would produce a brief Feasibility Report which would comprise the following aspects

  1. Location Review Analysis

    The review of the proposed site will confirm the location, project site and area evaluation as well as identify particular factors that have been incorporated into the planning for the development

  2. Marketing Intelligence Report

    Reviewing any market analysis that has been undertaken for the project to determine that these aspects are considered properly in finalizing the concept.

  3. Brief Feasibility Validation

    This section summarizes the above areas. It will incorporate a S.W.O.T. analysis, focusing on all elements affecting the project.

  4. Identifying the Potential Operators

    We would assist in identifying and negotiating with the potential operators for the proposed development and provide information on the potential terms and conditions that would be appropriate for such a facility.

Finance Services

  1. Accounting Procedures

    Maintain proper accounting procedures relating to invoicing, purchasing, payroll and the general accounts for the business.

  2. Assets Management

    Maintain internal control measures and information systems to safeguard the assets of the business and to ensure the efficient operation of the brand.

  3. Operational Statements

    Prepare and present monthly operational statements showing the gross revenues and results of the brand operations, incorporating a review of the operations related to the financial budgets for the brand.

  4. Banking Systems

    Develop adequate and proper banking procedures and policies to ensure the security of the brand funds and to maximize the benefits from those funds.

  5. Financial Budgets

    Prepare annual budgets for the brand and monitor the performance against these budgets, including ensuring that the cash flow provisions for the brand can be adequately covered.
    These detailed forecasts for the brand operations will form the basis for the annual operations and are an important procedure for the client and the management company.

  6. Taxation

    Preparation and filing of all tax declarations relating to the brand and its operations.

  7. Purchasing Policies

    Implementation procedures and controls for the acquisition of all stock and merchandise, including negotiating and dealing with all suppliers and vendors to ensure the best pricing and terms for the operation.

Ongoing Management Reviews and Audit, Hand Holding Period

RH will, for 6 months post opening of all components, monitor and liaise with all the operators the overall performance of the asset to ensure efficiency in operations. Services here would include the marketing of the development, accounting and MIS processes and Personnel related requirements.