RH Retail records, and analyses the data that is available to us through in any of our platforms. This includes the data that the Buyer provides when a purchase is made at the retail stores or any e-commerce platform or on the company website. The following is the information we request the Buyer to furnish: a) Mobile and Email; b) first name/Last name; & c) Opt-in preference SMS/Email.
This data helps us make sure that we take every measure to make sure that our customers are safe while using any of our products during their daily activities. Production in bulk can sometimes lead to defective manufacturing. As and when we identify this, we make sure the customers are contacted and made aware of the issues. Through various forms which are embedded in the communication that we send across to our customers. During the events, competitions and tournaments that we organize at the store. The data recorded during pre-store opening events conducted across the store catchment area.
- To ensure that our customers are safe - If there a need to contact our customers with regard to the safety while using the product purchased, we will contact the Buyer only to let the Buyer know the safety concern and offer the Buyer an option to exchange/ refund or fix the product at no extra cost.
- To be able to process exchange/refund incase the bill is lost. Our exchange period is 15 days from the date of purchase.
- To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.
- To implement and manage referral programs, surveys, contests, promotional activities or events sponsored or managed by RH Retail.
- To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.
- R Hospitality Inc. And RH Retail, logo and other identifying marks of The Company. are and shall remain the trade-marks and trade names and exclusive property of R Hospitality Inc., and any unauthorized use of these marks is unlawful. Other trade-marks on this website are the property of their respective owners. All content on this website is the copyrighted property of R Hospitality Inc. (or, in certain cases, other users of this website or third party content providers) and is protected by India and international copyright law.