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Privacy Policy


RH Retail views protection of Buyer’s privacy as a very important principle. RH understands clearly that The Buyers and Buyer’s Personal Information is one of RH Retail most important assets. RH Retail and process Buyer’s Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with IT Act 2000 and Rules there under. RH Retail current Privacy Policy is available at the Privacy Policy Page. If The Buyers object to Buyer’s Information being transferred or used in this way then please do not use Website.



Information


RH Retail records, and analyses the data that is available to us through in any of our platforms. This includes the data that the Buyer provides when a purchase is made at the retail stores or any e-commerce platform or on the company website. The following is the information we request the Buyer to furnish: a) Mobile and Email; b) first name/Last name; & c) Opt-in preference SMS/Email.

This data helps us make sure that we take every measure to make sure that our customers are safe while using any of our products during their daily activities. Production in bulk can sometimes lead to defective manufacturing. As and when we identify this, we make sure the customers are contacted and made aware of the issues. Through various forms which are embedded in the communication that we send across to our customers. During the events, competitions and tournaments that we organize at the store. The data recorded during pre-store opening events conducted across the store catchment area.



Customer Data


  1. To ensure that our customers are safe - If there a need to contact our customers with regard to the safety while using the product purchased, we will contact the Buyer only to let the Buyer know the safety concern and offer the Buyer an option to exchange/ refund or fix the product at no extra cost.

  2. To be able to process exchange/refund incase the bill is lost. Our exchange period is 15 days from the date of purchase.

  3. To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.

  4. To implement and manage referral programs, surveys, contests, promotional activities or events sponsored or managed by RH Retail.

  5. To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.



Proprietary Rights


  1. R Hospitality Inc. And RH Retail, logo and other identifying marks of The Company. are and shall remain the trade-marks and trade names and exclusive property of R Hospitality Inc., and any unauthorized use of these marks is unlawful. Other trade-marks on this website are the property of their respective owners. All content on this website is the copyrighted property of R Hospitality Inc. (or, in certain cases, other users of this website or third party content providers) and is protected by India and international copyright law.

  2. Information on this website may be used by you only for your personal use as provided for in these Terms of Use, or as may be expressly permitted by RH as reflected on the website, but may not be taken out of context, presented in a misleading or discriminatory manner, or otherwise used without our consent. Your use of our website does not grant or transfer to you any ownership or other rights in any website content, and except as expressly provided, nothing herein or within the website shall be construed as conferring on you or any other person any license under any of our or any third party’s intellectual property rights, including, without limitation, any right to download, display, reproduce, distribute, modify, edit, alter or enhance any website content in any manner whatsoever. Any rights not expressly granted to you are reserved by us.