RH Mystery Shop services helps organization to identify and correct customer service weaknesses before they affect your customers’ shopping experiences.

  • Retail: This validates staff interaction, friendliness, helpfulness, knowledge, and process.
  • Restaurant and Bars: to measure customer service, wait times, food presentation, and preparation
  • Phone and Online Shopping: provide insights in to your customer e-commerce experience
  • Customer Experience: Mystery Shoppers Programs, Customer Surveys, Etc
  • Employee Experience: Employee Engagement Surveys, Organizational Diagnosis, Training & Workshops
  • Business Intelligence: Advice & Support, BI Decision Analysis, Conference & Presentation
  • Technical Tools: Mystery Shoppers Platform, VoC & Customer Feedback Management Platform